Terms of Service
> Key points: You must be 18+ and in a supported region. One account per person. Rewards are paid by our partners and may stay pending while they are validated. We may ask you to verify your identity before paying out. Withdrawals may be subject to hold periods, explained in sections 5 to 7.
1. About these terms
These Terms of Service ("Terms") are a binding agreement between you and cbux holdings Pty Ltd ("Conbux.lol", "we", "us"), of 1/10 Albert Ave, Broadbeach QLD 4218, Australia. They cover your use of conbux.lol and any related apps and services (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
- You must be at least 18 years old, or the age of majority where you live if higher.
- You must live in a region where we accept members. We may change the list of supported regions at any time.
- You must have the legal right to use the Service and to receive payments where you live.
- You may not use the Service if we have previously closed your account for a breach of these Terms.
3. Your account
- Each person may have one account. A second account, or more than one account in the same household or on the same device, may be treated as a duplicate account.
- You must give accurate information and keep it up to date. Your payout details must belong to you.
- Keep your login details secure. You are responsible for activity on your account. Tell us at once if you think it has been accessed without permission.
- You may not sell, rent, transfer or share your account.
4. Offers and rewards
- The Service lists offers from advertisers, app developers, researchers and other partners ("Partners"). Completing an offer's requirements may earn you a reward.
- Reward amounts shown as "up to" are the maximum. You usually earn the maximum only by completing every stage of an offer. Many members will earn less.
- Each offer lists its requirements, for example reaching a level, making a deposit or finishing a survey. Read them before you start. Rewards are not earned until the Partner confirms the requirements were met.
- Offers can be changed, paused or removed at any time, and Partners may limit who can take part.
- We do not guarantee that any offer will be available to you, that it will track correctly, or that you will earn any amount.
- Your balance is a record of rewards owed to you. It is not a bank deposit, does not earn interest, and has no cash value until withdrawn under these Terms.
5. Pending rewards and hold periods
Rewards go through the following stages. The periods below are the usual maximums but may be extended as described.
- Pending: After you complete an offer, the reward stays pending while the Partner validates your activity. This usually takes up to 3 days. Some Partners validate for longer, and the offer page shows this where we know it.
- Reversal window: After a reward is confirmed it may be held for up to 30 days. During this time a Partner can cancel or reverse it, for example because of a refund, a cancelled deposit, fraud or a failed quality check. We may deduct reversed rewards from your balance, even after they were credited.
- New account hold: Withdrawals from a new account may be held for 3 days after sign-up while we check the account.
- First withdrawal review: Your first withdrawal may be held for up to 3 business days for review and identity verification.
- Security hold: We may place a hold of up to 120 days on your balance or a withdrawal if we see unusual activity, a change of payout details, a change of country, or a suspected breach of these Terms. We will tell you why where the law and our fraud controls allow.
- Extended holds: We may hold funds for longer if needed to finish an investigation, to verify your identity, or to follow the law or a request from a payment provider or authority.
A hold is not a penalty. If we find no problem, the funds are released to your balance or paid out as normal.
6. Identity verification
We may ask you to prove who you are at any time, and we may require it before we pay out. We usually ask:
- When you make your first withdrawal or reach a withdrawal threshold we set.
- When a withdrawal is large, or the payout method, device, location or details look unusual.
- When our fraud systems or a Partner flag your account.
- When the law, a payment provider or a regulator requires it.
What we may ask for: a government-issued photo ID, a selfie or live check to match your ID, proof of address, and proof you own the payout account. We may use a third-party provider to check these.
You agree to give accurate, current and unaltered documents within 7 business days of our request. Until you finish verification, we may pause withdrawals and, where needed, other parts of your account. If you do not verify, or the documents do not match your account or look altered, we may refuse the withdrawal, close the account, and keep or cancel rewards as set out in section 9. How we handle ID documents is explained in our Privacy Policy.
7. Withdrawals
- Minimum: You can withdraw once your available balance reaches the minimum for your chosen method, currently $5.
- Methods: We offer methods such as PayPal, cryptocurrency, gift cards and bank transfer. Methods and minimums can vary by region and may change.
- Your responsibility: Check payout details carefully. We cannot recover payments sent to a wrong or non-matching address or account that you gave us.
- Cryptocurrency: Crypto payments are final and cannot be reversed. Values change quickly. Make sure the network and wallet address are correct and that your wallet supports the coin.
- Timing: Payouts are made after any hold periods and verification. After approval, most payouts reach you within 1 business day, depending on the method and provider.
- Fees: We do not charge a withdrawal fee. Third parties such as payment providers, networks and banks may charge fees or apply exchange rates, which you bear.
- Compliance: We may refuse or delay a payout to meet sanctions, anti-money-laundering or other legal requirements.
8. Acceptable use
You must not:
- Create duplicate accounts or use someone else's identity or payout details.
- Hide your location with a VPN, proxy or similar tool, or give false information about where you live.
- Use bots, scripts, emulators, or automated tools, or exploit errors in offers or tracking.
- Complete offers dishonestly, give false survey answers, or take part in offers you are not eligible for.
- Get a reward and then reverse the activity, for example by claiming a refund or chargeback.
- Interfere with the Service, attempt unauthorised access, or reverse engineer it.
- Break any law or the rights of others.
9. Suspension, closure and forfeiture
We may suspend or close your account, withhold rewards, or cancel pending or unpaid balances if we reasonably believe you broke these Terms, you cannot be verified, or a Partner has reversed or refused the reward. We may do this without notice where needed to prevent fraud or harm. Where we close an account for a breach, any unpaid balance may be forfeited, to the extent the law allows. You can close your account at any time by contacting us. If you close it, ask us to pay out any eligible balance first.
10. Partner offers and third parties
Offers may take you to third-party apps, sites or services. We do not control them and are not responsible for them. Their terms and privacy policies apply. In particular:
- Gambling and casino-style offers are for adults only and may not be legal where you live. Check your local law first. Only take part if you can afford to. Help is available from local support services if gambling is a problem.
- Financial and crypto offers (such as trading apps and exchanges) involve risk, and you can lose money. Nothing on the Service is financial, investment or tax advice. Rewards may depend on deposits, trading volume or holding periods set by the Partner.
- Data sharing: To credit your reward, we share limited information with the Partner. See our Privacy Policy.
11. Taxes
Rewards may be taxable income where you live. You are responsible for reporting and paying any tax. We may collect tax information from you and report payments to authorities where the law requires.
12. Our rights in the Service
The Service, including the Conbux.lol name, logo and content, belongs to us or our licensors. We give you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own personal use under these Terms.
13. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent the law allows, we do not promise that it will be uninterrupted, error-free or secure, or that any offer will be completed or paid. Nothing in these Terms limits any rights you have under consumer law that cannot be excluded.
14. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or lost data. Our total liability for any claim relating to the Service is limited to the amount of rewards credited to your account in the month before the claim. Nothing limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.
15. Indemnity
You agree to cover our reasonable losses arising from your breach of these Terms, your fraud, or your misuse of the Service, to the extent the law allows.
16. Governing law
These Terms are governed by the laws of Queensland, Australia.
17. Changes to the Service and Terms
We may update these Terms. If we make a material change we will tell you, for example by email or a notice on the Service, before it takes effect. If you keep using the Service after that date, you accept the changes. If you do not agree, stop using the Service and close your account. We may change or end the Service at any time.
18. Contact
Questions about these Terms: support@conbux.lol. Advertisers and partners: partner@conbux.lol.